Help
How Sync My Cal behaves, and what to do when it doesn't. Can't find it? Ask us directly.
Getting set up
The five minutes at the start.
How many calendars can I connect?
Five accounts on one plan, Google and Outlook mixed freely. One account can expose several calendars and they all count individually.
What's the fastest way to set everything up?
Use a preset on the rules page. Pick busy-blocks one-way, busy-blocks both-ways, or a full mirror, choose a hub calendar, and it wires every other calendar into it in one action. Existing syncs are left alone, so it's safe to re-run after adding an account.
What does the primary calendar do?
It's the one you actually live in. New syncs default to pointing at it, and the dashboard treats it as the hub of your sync map. It doesn't change how any existing rule behaves.
Does anything sync before I say so?
No. Connecting an account only reads your calendar list. Nothing is written anywhere until you create a rule.
How syncing behaves
The parts worth understanding before you trust it with a client calendar.
What's the difference between a busy block and a full mirror?
A busy block carries the start time, the end time and a label you choose — that is the entire payload. Titles, notes, locations and attendee lists never leave the calendar they live on. A full mirror copies title, description and location. Attendees are never copied in either mode, because that would fire real invitations.
What does two-way actually create?
Two rules — one in each direction. Each calendar receives copies of the other's events. Our own copies are never treated as sources, so nothing loops.
How are recurring meetings handled?
Each occurrence is copied as its own block rather than mirroring the repeat rule. That way moving or cancelling a single week only affects that week. A weekly meeting becomes roughly one block per week across the sync window.
How far ahead does it sync?
Twelve months by default, plus the last 30 days. You can shorten it per rule with the sync window setting in the rule editor — handy if a long-running recurring hold is producing more blocks than you want.
How quickly do changes appear?
Usually within a minute. Changes arrive by push notification from the provider, and a cron sweep runs as a safety net in case one is missed.
What if I delete a copy by hand?
It comes back. The mirror is meant to reflect the source, so to remove something for good, delete the original event or exclude it with a filter.
Controlling what crosses
Every sync keeps its own set of filters.
Can I stop certain events syncing?
Yes — skip all-day events, skip anything you declined, include or exclude by keyword, restrict to working days and hours, set a minimum duration or attendee count, or only sync meetings with someone outside your own email domain.
What's buffer time?
Padding added either side of the copy only, so back-to-back bookings on the other calendar can't land flush against a real meeting. Your original event is never moved.
How do I check a sync is doing what I think?
Use Test this rule on the rules page. It runs against your real upcoming events and reports what would copy, what's already in sync, and what's being held back and why. It writes nothing.
When something's wrong
Events aren't appearing on the other calendar
Check the activity log first — failures are explained in plain language, and anything needing you is flagged at the top. If the log looks clean, run Test this rule: most often a filter is excluding more than intended.
It says a connection needs reconnecting
The provider revoked our access — usually a password change, or an admin policy. Nothing is lost. Reconnect from Calendars and syncing resumes where it left off.
I want to undo everything a sync created
Deleting a rule offers to remove every copy it made. We track each copy individually, so only our events are deleted — nothing you created by hand is touched.
Privacy and billing
What do you store?
Event times, the provider's event IDs, and a content fingerprint used to skip no-op updates. In busy mode we never read or store titles, notes, attendees or locations. Full detail is on the security page.
Can I cancel?
Any time, in one click from Billing. Nothing is charged during the 14-day trial, and nothing is deleted if you stop — your rules simply pause.
Can I export my data?
Yes. Settings → Your data exports your sync history as a CSV, and each calendar's upcoming events can be downloaded as an .ics file. Email us if you need anything else and we'll send it over.
Still stuck?
Email reaches a person, usually the one who wrote the code. Include the account email and roughly when the problem started.
Contact support